Krystal Grand Punta Cancun Hotel

ex. Hyatt Regency Cancun

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Grand Punta Cancun Hotel

Wi-Fi
Parking

Paid parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Private swimming pool

Editorial review:

The perfect family vacation spot, there is much to do for kids and parents here. Lots of activities to be had, including sailing, snorkeling and scuba diving by day and a jazz club and memorable oceanfront dining for the evenings.

Overview

Krystal Grand Punta Cancun is a 14-story hotel in the leisure district at a close proximity to La Gran Plaza Cancun, Playa Gaviota Azul and Punta Sur offering luxury rooms with a stunning view of the Caribbean Sea. This tranquil hotel was opened in 1983 and renovated in 2007.

Krystal Grand Punta Cancun Hotel lies near the sandy beach. Restaurants and discos are stroll from the hotel.

The hotel's excellent location offers to get to Cancun International airport in 20 minutes by car.

Rooms

Krystal Grand Punta Cancun Hotel features rooms with a modern-style interior that come with individual climate control, a writing table, a storage space, iPod docking station and a safe for a pleasant stay in Cancun. The guestrooms look out on the sea. Bathrooms are fitted with free toiletries, a shower and bathrobes.

Eat & Drink

The dining options include a delicious buffet breakfast served daily. The non-smoking restaurant serves fresh Italian meals. The Lobby bar features a terrace and lounge chairs. Guests can eat at Beach House and Casa Rolandi Cancun, situated within a 10-minute walk of the venue.

All visitors are offered a full breakfast for a fee. 

Services

The hotel offers car rental services for travelling a natural area.

Relax

Krystal Grand Punta Cancun Hotel pleases guests with a bar, cabanas and outdoor chaise lounges on the beach. The property provides fitness classes, yoga classes and a gym along with water skiing, lawn tennis and golf.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2007.  Number of floors:   14.  Number of rooms:   295.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Water skiing
  • Tennis court
  • Golf course

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Beach bar
  • Snack bar
  • Dinner
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Sauna
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Steam shower
  • Hair dryer
  • Bathrobe
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Sound docking station
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 12 years
Extra bed USD 59
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Krystal Grand Punta Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    11.0 km
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    640 m
  • Beach House
    720 m
Beaches
  • Forum Beach Cancun
    390 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Club Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
Room Description:

Standard|Krystal Club Altitude EP

Krystal Grand Punta Cancun photos Room
Grand Double Room
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Direct dial phone number
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
Room Description:

Standard|Room Only Altitude Double/Twin (Without Breakfast)

Krystal Grand Punta Cancun photos Room
King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Seating area
  • Bathroom:Bathrobe
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Room Description:

DOUBLE KING SIZE BED. BED & BREAKFAST

Krystal Grand Punta Cancun photos Room
Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Additional bathroom
  • Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Bedding:Cribs/baby cots
  • Sofa
  • Dining:Mini-bar
  • Dining table
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • iPod docking station
  • CD player
  • Radio
Room Description:

Suite Room Grand Altitude

Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite

Club Superior Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Terrace
Room Description:

CLUB SUPERIOR (2AD). BED & BREAKFAST. Standard rate

Superior Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Facilities for disabled
  • Work desk
  • Dining:Mini-bar
  • Coffee/tea maker
Room Description:

Double or Twin Superior. BED & BREAKFAST

Krystal Grand Punta Cancun photos Room
Deluxe Double Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Double beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Coffee machine
    • Balcony
    • + More
  • General:Safe deposit box
  • Facilities for disabled
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Privilege access to executive lounge
  • Telephone
  • Alarm clock
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Cribs/baby cots
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • CD player
  • Radio
Room Description:

DOUBLE/TWIN DELUXE (2AD+1CH). BED & BREAKFAST. Standard rate

Krystal Grand Punta Cancun photos Room
Deluxe King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Cribs/baby cots
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • CD player
  • Radio
Room Description:

Deluxe|Altitude King Deluxe All Inclusive

Deluxe Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Facilities for disabled
  • Work desk
  • Telephone
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Television
Deluxe Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • General:Facilities for disabled
  • Work desk
  • Dining:Mini-bar
  • Coffee/tea maker
Room Description:

Quadruple (2ad+2ch) Deluxe. BED & BREAKFAST

Executive Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|2 Double - Non-Smoking - Executive - Ocean View

Executive King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|1 King - Non-Smoking - Executive - Ocean View

Honeymoon Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Honeymoon + Breakfast

Economy Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Economy Room

Krystal Grand Punta Cancun photos Room
Lagoon Double Room
City view
  • Room size:

    36 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed or 1 King-size bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Wake up service
Luxury Double Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

DOUBLE LUXURY OCEAN VIEW. BED & BREAKFAST

Krystal Grand Punta Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Places of interest

  • The City Nightclub500 m

Convention centers

  • Cancun Convention Center400 m

Shopping areas

  • La Isla Shopping Mall3.4 km
  • Kukulcan Mall4.3 km

Monuments and Landmarks

  • Coco Bongo300 m

Theaters

  • Backstage Theatre4.7 km

Local attractions

  • Wet'n Wild Cancun2.1 km
    Blvd Kukulkan Km. 25, Cancun
  • Museo Sensorial del Tequila3.9 km
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Museo de Arte Popular Mexicano4.1 km
    Blvd. Kukulcan Km 4, Cancun
  • Playa Tortugas2.7 km
    Km 6.5, Cancun
  • Playa Marlin4.0 km
    CancunMexico

Near the hotel

  • Dolphinaris Cancun350 m
    Blvd. Kukulkan km.25 Zona Hotelera, Cancun
  • Plaza Isla470 m
    Zona Hotelera, Cancun
  • Forum Beach Cancun390 m
    Blvd. Kukulcan km 9 Zona Hotelera, Cancun

Restaurants nearby

  • Casa Rolandi Cancun640 m

    Address: Av. Kukulcan Km. 13.5
    Phone: 998 883 2557

    74% likes this, based on 275 reviews
    Cuisine: Italian, International, Swiss
    Price Range: CAD 37 - CAD 50

  • The Surfin Burrito860 m

    Address: Kukulcan Blvd. Km 9.5
    Phone: 8 83 00 83

    85% likes this, based on 591 reviews
    Cuisine: Mexican

  • Beach House720 m

    Address: Blvd. Kukulcan KM 12 Zona Hotelera
    Phone: 9988812664

    87% likes this, based on 63 reviews
    Price Range: CAD 26 - CAD 51

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Hotels nearby
Aloft Cancun Hotel
4 stars
0.3 km
Salvia Cancun Hotel
3 stars
0.5 km
Riu Cancun Hotel
5 stars
0.6 km
Hotel Green 16
2 stars
3 km
Hotel Nyx Cancun
4 stars
3 km
Me Cancun Hotel
5 stars
3 km
Real Inn Cancun
4 stars
4 km
Casa Maya Cancun
4 stars
4 km
The Royal Sands
5 stars
5 km
Cities nearby

Krystal Grand Punta Cancun Reviews

Guest reviews are submitted by our customers after their stay at Krystal Grand Punta Cancun

Average guest rating

8.6out of 10
Superb
Based on 62 reviews

Rating by category:

Location
7.0
Rooms
7.0
Service
1.0
Value
1.0
Dining
2.0

Guest reviews

  • Beeen Waiting
    June  2017
    3.6

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit.

    Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome.

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit. Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome. People at the front desk are aloof and condescending. I am by no means a snob, but I am a doctor and know quite a few families that travel... I will make sure they do not travel here.

  • Group of friends
    8.8

    Located walking distance from the touristic center and night clubs. It is clean, with a gorgeous sea view and nice beach and yard. Friendly and helpful staff. Very good breakfasts wiyh the deposit system giving u 100% bonus on ur prepayment. Compliment small bottle of water every day.

    Wi-fi is not free and costs a fortune. Expensive breakfasts. No free shuttle to the down town and aeroport.

  • Single
    7.4

    When you deposit upfront some amount of money, the hotel doubles it. I think its great!!

    When i first arrived, about 1:00AM, they kept me waiting until 3:00 PM

  • Couple
    9.2

    The hotel very comfortable, nice design, nice pool, amazing private beach with its own bar! The restaurant, buses, shops very closed, the nightlife places very closed as well just 5 mintues walk! .

  • Couple
    9.2

    We liked the location of the hotel a lot. It was close to everything that we wanted to do. The beach was amazing, plenty of chairs for everyone. We liked the design of the hotel. It is very up-to-date and modern. We went to spa and got massages and it was the best massage that we have ever received. We also ate dinner at the grill one night. The service was very good as well as the food.

    We didn't get too much sleep at night because the beds were not the most comfortable. The night we came to check in, we waited in line for nearly 30 minutes. They definitely need a bigger front desk with more employees. The air in the room was not that great either. We had it turned down as long as it would go and it was still hot. We had to complain to the front desk after a couple days, and it did seem to help. We ate at the breakfast buffet and we were not impressed at all. The food selection wasn't good and the price was outrageous.

  • Couple
    10.0

    Very goed service at The beach during the day. Nice food and a good value for money where they double your credit if you prepay 100$.

  • Group of friends
    10.0

    The hotel location was great , clean and staff were very pleasant and helpful.

    Nothing

  • Couple
    9.6

    The special deal on Booked.net plus the promotions being run made it great value for money. Location and service were top notch too.

  • Family with children
    5.8

    Service poolside was excellent

    Poor rooms. Very expensive Internet charged per apparatus so if you have kids with iPods forget this place!

  • Group of friends
    9.6

    The Staff were extremely helpful and friendly. I would like to add that we had a bartender by poolside named Guadalupe who was very kind to us and assisted all of us as needed. He was very friendly and was excellent at his job. We would appreciate it if you could pass along these comments to him...tell him it's from Kathy, Tom, Theresa & group! Thank you!

    I did feel that prices were very high at the hotel for food and beverages. Even though I thoroughly enjoyed our stay the Cancun Hyatt Regency, if I were to return, I probably next time would get an all- inclusive hotel package to save on hotel food/drinks. We went with the Hyatt as we were traveling with a group and this was the hotel the first family had chosen. Please don't misunderstand, you have a beautiful hotel and we had a breathtaking ocean view from our balcony, as well as all of your staff being very hospitable. Thank you for making our stay so enjoyable!

  • Couple
    7.0

    Decoration of comun spaces. Entretainment activities. Peaceful and quiet.

    No free wi-fi. Payment for all extra services, including (expensive) breakfast...

  • Couple
    6.2

    Close to city center, restaurants and bars

    Front desk service and responses are terrible, they are not professional, their service and behavior do not fit to hyatt regency name. Restaurant quality is quite low, lower than we expected, very few choices and double price compared to the other 5-star hotels in the same area.

  • Couple
    8.8

    Everything was great except the shocking wi-fi !

    Wi - fi !! Awful

  • Couple
    9.2

    The view of the beach The pool next to the beach The rooms are big and clean The bed is king size The hotel is beautiful and the workers are really nice

    the food in the room service was not tasty at all!. Doesnt worth the price.

  • Single
    8.8

    The decor was absolutely gourgeous, my mouth was open for the majority of the time when I first arrived at the hotel. I originally booked a room with a city view but got upgraded for free to a room with a partial city view and a partial sea view :D. The television had a really extensive list of channels from all over the world which I thought was a good addition.

    The price of food and drink is sky high, I was staying in a city near Cancun called Mérida where you'd usually pay 8-9 pesos for a bottle of water where as in the hotel you're looking at paying 48 pesos which ok is a few quid but but its the principle!! Everything in that hotel zone is a tourist trap aswell so know how to haggle well or you will surely be taken for a ride, even by the people who are supposed to be there to help you!!

How to reach hotel

hotel Krystal Grand Punta Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    11.0 km
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    640 m
  • Beach House
    720 m
Beaches
  • Forum Beach Cancun
    390 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge